Can I get a refund?

How do I ask for a refund?

• Email [email protected] within 14 days of the payment. Any clear message is enough, and you do not need to give a reason.
• Audexum confirms receipt by email.
• The full amount is refunded within 14 days of your message, to the payment method you used, through Stripe. There is no fee.

The binding text, including a model withdrawal form, is in the Refund Policy.

What happens to my account after a refund?

• Subscription: it ends and your account returns to the free plan. Your account, saved content and separately bought pack credits stay.
• Credit pack: the credits that pack granted are removed. If you already spent them, your balance stops at zero and you never owe the difference.

What if it has been more than 14 days?

You can still cancel to stop future charges. See How do I cancel my subscription? Cancelling does not refund the rest of the current period.

If Audexum does not work as described, you can require a fix, a proportionate price reduction, or to end the contract and be refunded for the part you did not get. Business buyers do not have the statutory 14-day withdrawal right, but have these other rights.